A quick guide to connecting with our support team via TeamViewer
At Techrelate, we use TeamViewer to provide fast, secure remote support directly to your device. When you raise a support ticket and our team needs to access your screen, we’ll send you a link or direct you to this page to get connected quickly and easily.
How to Connect with Your Techrelate Support Team
Follow these simple steps to get started:
- Click the Download TeamViewer link, this will download the TeamViewer Quick Support application to your device
- Once downloaded, open the file, you do not need to install anything permanently, it runs as a temporary session
- You will see a screen showing your Your ID and a Password — share these with your Techrelate support technician
- Your technician will then connect securely to your device and begin resolving your issue
- You will be able to see everything they do on your screen at all times
- The session ends automatically once support is complete and no permanent access is retained
What is TeamViewer?
TeamViewer is a leading remote access and support tool used by IT teams worldwide. It allows our technicians to view and control your screen securely, diagnose issues, and apply fixes in real time — without the need for an on-site visit. The connection is fully encrypted and you remain in control throughout the session.
If you have any concerns about the remote session or need help getting connected, call us directly on 03300 011 2211 and our team will guide you through it step by step.
