A quick-reference guide for Comprehensive Support clients
Your Comprehensive Support plan is designed to give your team fast, reliable access to expert IT help whenever you need it. Download this IT support guide for businesses on Comprehensive Support plans below. Your quick reference for getting the best from your Techrelate support.
Your IT Support Guide for Businesses
Inside this guide you’ll find everything you need to know about your support plan, including:
- What’s covered under your Comprehensive Support plan
- How to raise a support ticket quickly and efficiently
- Response times and what to expect from your Service Level Agreement
- Which systems, software and hardware are included
- How we liaise with third party software providers on your behalf
- Making the most of your named helpdesk users
- Understanding fair usage and how it keeps service levels high for everyone
We know that when something goes wrong with your IT, you need answers fast. That’s why we put this guide together — so your team always knows exactly what to do, who to contact, and what to expect at every step.
It’s also a useful resource for onboarding new staff members, giving them everything they need to know about raising a ticket and getting support from day one.
If you have any questions about your plan or anything covered in this guide, our team is always happy to help. Get in touch by phone or email and we’ll talk you through it.
