We are looking for an IT Support Apprentice to join our tech family.

We are an experienced IT company based in North-London, offering a wide range of services to help businesses get the best out of their technology. Working with businesses of all sizes and infrastructure across the UK, we tailor a solution to meet individual needs.

 

 

The Key Responsibilities for our IT Support Apprentice are to:

  • Provide VIP Customer service to existing clients
  • First response on the Helpdesk solving technical queries over the phone and via email
  • Swiftly identify issues and fix supported systems
  • Quickly escalate any challenges that cannot be resolved by 1st Line
  • Log the agreed amount of time each week against assigned tasks
  • Clearly document and record time for all conversations, research and solutions provided on each ticket
  • Classify and escalate any Change or Sales requests being made on tickets
  • Contribute to projects and attend client sites as required
  • Produce Network Audit Reports and highlight any concerns to Lead Engineers
  • Meet SLA’s including call answering, first response times and logged hours
  • Assist in the ongoing documentation of business processes in accordance with ISO 27001 and 9001 accreditations
  • Share ideas and best practice with colleagues and peers

Skills Required

  • Proven experience working within an IT Support environment
  • Experience creating and managing Office 365 Users
  • Windows 10 and/or macOS administration experience
  • Outlook and Microsoft Remote Desktop knowledge
  • Basic understanding of networking
  • Ability to produce accurate, high-quality work in a progressive, fast-paced team
  • Use good grammar, spelling and be comfortable using the phonetic alphabet
  • Confident phone manner and excellent communication skills
  • Efficient with Microsoft Word, PowerPoint and Excel
  • Ability to multi-task and work well in a team as well as on own initiative
  • Enjoy the demands that come with working in a client-facing environment to defined KPI’s

Entry requirements

You’ll need to pass a face to face screening interview with LDN Apprenticeships and sit initial assessments in Maths and English.

Location

Unit 1, 465c Hornsey Road, London, N19 4DR

Salary

£17,000

How to apply

If this sounds like a role for you, a role to utalise your passion for IT, then apply through the LDN Apprenticeships webpage. (link to external site)