Decisions, decisions, decisions…

Over the years, it has become more and more clear just how critical having the right IT set-up is; so the question isn’t whether you need IT support – the real question is whether you should outsource or hire someone in-house.

Here are a few points to consider that can help guide you in the right direction.

In-House 

Establishing an IT help desk involves hiring employees to manage your company’s IT requirements internally. As the team are likely to be working on a day to day basis, it’s inevitable they will acquire invaluable knowledge specific to your company’s everyday needs. In addition, a daily IT presence will allow the business to evolve IT solutions in-line with company goals and growth strategies.

Generally speaking, the response time should be quicker as they will already be on-site to help tackle IT-related problems.

When contemplating the option to recruit, significant consideration should be attributed to costs. A starting salary for an IT manager tends to be around £40,000 and can rise significantly depending on the location – and that’s just for one employee.

The technology environment changes at an incredibly rapid pace and an investment in training should be a priority to equip employees with the latest IT knowledge and defence weapons.

Outsource

The process of outsourcing entails an IT company being chosen to help manage a company’s IT requirements on their behalf.

This option is particularly suitable for start-ups and companies who would rather work on a more flexible basis and escape the responsibilities involved in hiring an employee; this can help relieve the company from financial demands and the need to purchase specialist IT equipment.

In-house IT personnels tend to have a general IT skill-set, whereas the right IT company will include a group of experienced IT experts, trained and qualified to create a bespoke network from scratch and conquer a diverse portfolio of challenges.

It is important to reflect upon the nature and vision of your business when deciding whether to outsource as it may not be the go-to solution for companies who desire a work environment where ideas and skills are exclusive to the organisation.

When it comes to IT, it’s possible to have the best of both worlds…

Some IT companies offer services that can support in-house IT departments by working in close partnership, providing skills and expertise that allow the company to dedicate time and resources to achieve their specific goals.

Please feel free to contact a member of the team if you would like friendly and impartial advice regarding the options available to your business.