You can reach our helpdesk by phone or email during business hours. For urgent issues, we provide round-the-clock support to ensure your business stays up and running whenever you need us.
Helpdesk:
Call: 0330 010 0201
Email: [email protected]
Have your company name, a brief description of the issue, and the device or system affected. This helps our engineers diagnose and resolve your problem as quickly as possible.
We pride ourselves on industry-leading response times. Our team aims to acknowledge all support requests promptly, with resolution times depending on the severity and complexity of the issue reported.
Use a minimum of 12 characters combining uppercase, lowercase, numbers, and symbols. Avoid obvious words or dates. A password manager can help you generate and store strong, unique passwords for every account.
Look for unexpected senders, urgent language, spelling errors, and suspicious links. Never click links or download attachments from unknown sources. If in doubt, contact our helpdesk before opening anything suspicious.
Disconnect from the internet immediately and contact our helpdesk straight away. Do not use the affected device until it has been investigated. Acting quickly limits the risk of further damage to your business systems.
Most business devices have a productive lifespan of three to five years. Slower performance, frequent crashes, and inability to run current software are key signs it is time to consider an upgrade before reliability becomes a problem.
This depends on your team size, industry, and workflows. Techrelate can audit your current licences, identify what you are overpaying for, and ensure you have everything you need without unnecessary cost or compliance risk.
Do not attempt to fix hardware issues yourself as this can cause further damage. Log a support request with our helpdesk straight away and we will diagnose the fault and advise on repair or replacement as quickly as possible.
Yes. Hardware failures, ransomware attacks, accidental deletions, and natural disasters can all result in permanent data loss. A robust backup solution ensures your business can recover quickly without losing critical files or client data.
In many cases yes, if a proper backup solution is in place. Without one, recovery is often impossible or extremely costly. Our team can help you implement the right solution now so you are never faced with that situation.
Do not attempt to fix hardware issues yourself as this can cause further damage. Log a support request with our helpdesk straight away and we will diagnose the fault and advise on repair or replacement as quickly as possible.
Cloud storage keeps your files securely online rather than on a physical device, meaning your team can access them from anywhere. For businesses with remote or hybrid workers it is an essential and cost-effective solution.
Always use a company-approved VPN when connecting remotely. Avoid public Wi-Fi without one. If you are unsure whether your remote setup is secure, contact our helpdesk and we will check your configuration.
Many businesses use only a fraction of what Microsoft 365 offers. We help you unlock the full suite, from Teams and SharePoint to automation and security features, ensuring you get maximum value from your existing subscription.