Legal Notice

Last Updated: 21/11/2025

Company Information

Techrelate Ltd is a UK limited company providing professional IT managed services, cybersecurity, cloud solutions, and IT consultancy to businesses across the United Kingdom and internationally.

Company Registration: 06914938 (England and Wales)

VAT Number: 152 2260 48

Registered Office: Calder & Co, 30 Orange Street, London, United Kingdom, WC2H 7HF

Business Address: Techrelate Ltd, Screenworks 404, 22 Highbury Grove, London, N5 2EF

Contact: [email protected]

Data Protection Officer: Julian Fox | [email protected]

Important Disclaimers

IT Service Results

Technology implementations and IT services vary significantly in effectiveness based on your existing infrastructure, user adoption, budget, business processes, and many other factors. Our case studies and examples demonstrate what we have achieved for specific clients but do not guarantee identical results for your organisation. We will apply our expertise and best efforts to your project, but we cannot promise specific uptime percentages, security outcomes, or performance improvements without a detailed assessment of your environment.

Technical Advice

Content on our website is for general information purposes only. Technology recommendations should be tailored to your specific business requirements, compliance obligations, and technical environment. Always engage our professional services for detailed technical assessments before making important IT infrastructure decisions.

Third-Party Software and Services

We work with and recommend various software vendors, cloud platforms, and technology solutions (such as Microsoft, cybersecurity tools, and backup systems). Whilst we select providers based on quality and reliability, we do not control their services and are not responsible if they change their features, pricing, experience outages, or discontinue products. You will have your own agreements and relationships with these third-party providers. We will assist with implementation and support but cannot be held liable for third-party service failures.

Website Terms

Our Content

All content on this website belongs to Techrelate Ltd or our licensors and is protected by copyright, trademarks, and other intellectual property rights. You are welcome to:

  • Read and browse our website
  • Share links to our pages
  • Download resources we have made available for download

Please do not copy our content, technical documentation, or proprietary methodologies for commercial use without written permission.

For full terms governing your use of this website, please see our Website Terms of Use.

Accuracy

We make reasonable efforts to keep information accurate and current, but technology evolves rapidly. Software versions, features, pricing, and best practices may change. Product specifications and technical details are subject to change by manufacturers. If you identify an error or outdated information, please contact us at [email protected].

External Links

Our website links to vendor websites, technical documentation, and other external resources that are not controlled by Techrelate Ltd. We are not responsible for the content, accuracy, availability, or privacy practices of these external sites. Links are provided for convenience and do not constitute endorsement.

Data Protection Summary

We collect and process personal information to provide our IT services, respond to enquiries, and improve our website. This includes:

  • Contact details when you enquire about services
  • Technical information when we provide IT support
  • Website usage information through cookies
  • System access credentials when managing your IT infrastructure

See our full Privacy Policy for complete details about how we handle your data, your rights, and our security measures.

Security and Remote Access

When providing IT managed services, we may require remote access to your systems, servers, and network infrastructure. We implement industry-standard security measures including encrypted connections, multi-factor authentication, access logging, and strict confidentiality protocols. However, no system is completely secure. We maintain comprehensive cybersecurity insurance and follow best practices, but you remain responsible for your own security policies, user training, and regulatory compliance.

Accessibility

We are committed to ensuring our website is accessible to all users. We aim to meet WCAG 2.1 AA standards. If you experience any accessibility issues or require information in an alternative format, please contact us at [email protected] and we will provide reasonable assistance.

Limitation of Liability

We provide IT services with reasonable skill and care in accordance with industry standards, but we cannot be held responsible for:

  • Business losses, lost revenue, or anticipated savings
  • Issues caused by third-party software, hardware, or cloud services
  • Problems arising from your internal processes, user errors, or non-compliance with our recommendations
  • Events beyond our reasonable control (cyberattacks on infrastructure providers, internet outages, hardware failures)

Our total liability for any issue is limited to the fees paid for the specific service in question, or in the case of ongoing contracts, the fees paid in the preceding 12 months.

Exception: Nothing in this notice limits our liability for death, personal injury caused by negligence, or fraud.

Service Delivery

We provide IT services based on agreed specifications and timelines. However, technology projects can be affected by factors including discovery of legacy system issues, scope changes, third-party delays, or client resource availability. We will communicate proactively about any challenges and work collaboratively to achieve the best outcomes. Additional work beyond the agreed scope will be quoted separately.

Complaints Procedure

If you are not satisfied with our service:

  • Contact us first: Most issues can be resolved quickly through direct communication
  • Escalate in writing: If initial contact doesn’t resolve the matter, email [email protected] with details
  • Formal dispute resolution: We are willing to engage in alternative dispute resolution before legal proceedings
  • Seek professional advice: For serious contractual disputes, consider legal consultation

For data protection complaints, you may also contact the Information Commissioner’s Office at ico.org.uk or call 0303 123 1113.

Professional Standards

Techrelate Ltd is committed to:

  • Maintaining professional certifications and technical expertise
  • Protecting client confidentiality and proprietary information
  • Delivering quality IT services in accordance with industry best practices
  • Transparent communication about project progress, challenges, and costs
  • Continuous professional development to stay current with technology
Insurance

We maintain appropriate insurance coverage including professional indemnity insurance, public liability insurance, cyber liability insurance, and employers’ liability insurance. Certificates of insurance are available upon request.

Legal Compliance

Techrelate Ltd complies with all applicable UK business and data protection laws including the UK GDPR, Data Protection Act 2018, Computer Misuse Act 1990, and relevant industry regulations. We maintain appropriate policies and procedures to ensure ongoing compliance.

Regulatory Information

ICO Registration: ZA300588

Professional Memberships: BNI West One

Intellectual Property

Techrelate Ltd and the Techrelate logo are trademarks of Techrelate Ltd. All intellectual property rights in our methodologies, documentation templates, and proprietary processes remain our property. Unauthorised use is prohibited.

Updates to This Notice

We may update this Legal Notice periodically to reflect changes in our business practices, services, or legal requirements. Material changes will be communicated through our website. We recommend reviewing this notice periodically.

Contact Us

General Enquiries: [email protected]

Data Protection: [email protected]

Complaints: [email protected]

Address: Techrelate Ltd, Screenworks 404, 22 Highbury Grove, London, N5 2EF

Registered Office: Calder & Co, 30 Orange Street, London, United Kingdom, WC2H 7HF

Copyright Notice

© 2025 Techrelate Ltd. All rights reserved.

This legal notice was last updated on 21/11/2025.

We are a professional IT services company committed to delivering secure, reliable technology solutions whilst maintaining the highest standards of legal and ethical conduct.